Your mission
We’re looking for a Customer & Community Marketing Lead to own and evolve Neptune’s customer marketing and community strategy globally.
This is a hands-on, high-impact role for someone who enjoys both strategy and execution—someone who wants to build programs, not just oversee them. You’ll work closely with Customer Success, Product Marketing, Events, and Field teams to turn customers into advocates and communities into growth engines.
Key Responsibilities
Customer Marketing & Communications
You will lead Neptune’s customer marketing strategy and execution, including:
You will build and scale Neptune’s customer advocacy engine:
You will own Neptune’s community marketing strategy, including:
You will own the strategy and execution of Neptune’s organic presence:
This is a hands-on, high-impact role for someone who enjoys both strategy and execution—someone who wants to build programs, not just oversee them. You’ll work closely with Customer Success, Product Marketing, Events, and Field teams to turn customers into advocates and communities into growth engines.
Key Responsibilities
Customer Marketing & Communications
You will lead Neptune’s customer marketing strategy and execution, including:
- Customer campaigns and programs (customer newsletters, product & release communications, lifecycle campaigns)
- Customer webinars and virtual events (product updates, roadmap sessions, best practices, peer stories)
- Ongoing customer communications that educate, engage, and reinforce value
- Close collaboration with Customer Success to support onboarding, adoption, retention, and expansion initiatives
You will build and scale Neptune’s customer advocacy engine:
- Customer stories, testimonials, and case studies (written, video, and event-based)
- Customer speakers for Neptune and third-party events, webinars, and partner programs
- Customer reference programs in collaboration with Sales and Customer Success
- Long-term relationships with champions and power users
You will own Neptune’s community marketing strategy, including:
- Identifying, engaging, and growing relevant communities (SAP, low-code, developers, enterprise IT, business technologists)
- Managing and nurturing focus groups and customer communities
- Amplifying Neptune’s brand voice, thought leadership, and product narrative within those communities
- Working closely with Product, Engineering, and Customer teams to bring value-driven content into the community
You will own the strategy and execution of Neptune’s organic presence:
- LinkedIn (company and executive amplification in collaboration with leadership)
- YouTube (webinars, product stories, customer voices, thought leadership)
- Editorial planning, storytelling, and performance tracking (engagement, growth, relevance—not vanity metrics)